Operational Management Team
Ian Richards, Design Manager
HNC Electronics, 27 years’ experience at Hitachi and Thomson Digital TV design centre.
Ian joined Silvertel in 2006 and is an expert in power design which includes digital programming of microprocessors as well as analog electronics and RF. As well as heading up the design team Ian is the company’s lead designer and is responsible for a significant proportion of our POE product range. Ian also ensures his team provides first class applications support to our customers.
Andrew Pugh, Quality Manager
BTEC plus City & Guilds in Engineering. Andrew has been Silvertel’s Quality Manager for the last 11 years. Andrew has extensive manufacturing and quality engineering experience with Thomson Broadband, Grundig and Race Electronics.
Andrew has been instrumental in implementing and enforcing most of Silvertel’s quality systems and controls. This has resulted in exceptionally low customer returns down at ppm levels.
Phil Howells, Test Manager
Phil has a HNC in Electronics and 30+ years experience with Plessey, Marconi, Ascom, Mitel and Thomson. He joined Silvertel in 2006 and he is an expert in software such as C++, Visual Basic and PICC. He is also very experienced in microprocessor design and he uses these skills to design and develop the test equipment that is used to by our subcontractors to test, characterise and verify our products.
Emma Jones, Customer Services Manager
Degree in English from Swansea University plus ONC in Business Administration.
Emma is the company’s longest serving employee, joining 19 years ago. Previously she was a buyer in Quantum Electronics. She heads up our team of 3 customer service staff who book and schedule all customer orders. She is also responsible for placing and scheduling all our production orders on our subcontractors. Emma is the company’s Financial Controller having been mentored by our ex-FD, Reg Hill, who is now retired.